Technical Service
Xin Xin Hardware sales service commitment.:
1,The Company project engineer responsible for customer installation, commissioning equipment and training to provide customers with 1-2 Operator.
2,The device under normal use, free one-year warranty, the core component of quality problems one year free replacement.
3,The Company is an equipment to provide lifetime maintenance, lifetime supply of spare parts.
4,The Company undertakes door-to-door service within 24 hours of the Pearl River Delta region, and elsewhere within 48 hours of door-to-door service.
5,Every six months free booking site maintenance, commissioning .
一、 Product replacement
1、Of the date of the purchased equipment manufacturers test report within three months of non-human quality problems and attach to enjoy the free exchange.
2、You need to replace the product must ensure that all the shell, the host body is not damaged, or not to be replaced.
3、Purchase of equipment products are factory one year free warranty and lifetime maintenance.
4、Random warranty card Warranty period indicated on the warranty card prevail.
5、Within a year after the purchased equipment Please retain the invoice or receipt for future maintenance and after-sales service.
二、 Product Warranty
All products are free one-year warranty and lifetime maintenance.
Attached to the product manual. "Random warranty card Warranty period indicated on the warranty card prevail.
三 、Service time and process
1、By the person responsible for customer installation, commissioning equipment, and guide customers to the operator to operate the machine.
2、The company is committed to the first time after the receipt of customer calls arrange to door service .